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Knowledge Base

Customer Submitted(1)
  • Website review from David Pellettiere of David's Fine Geckos
Fedex Questions(2)
  • I scheduled a pickup with Fedex, but they did not show up at my house. What should I do?
  • If I'm shipping to a FedEx ship center, is it implied that the package will be held until someone picks it up?
International Shipping(12)
  • How will the service work?
  • Will there be any Money Back Guarantees for late arrivals?
  • Announcing RE Canada Shipping
Packaging(5)
  • Video overview of using Heat Pack and Cold packs when shipping Reptiles
  • Video of Packing multiple animals in one ReptilesExpress shipping box for shipping
  • Video Overview of Boxing your Reptile for Shipment
  • Do I have to use ReptilesExpress Packaging?
  • Which Reptile Kit should I use to ship my animal?
General Questions(7)
  • Does ReptilesExpress offer Insurance for Live Arrival?
  • Can I choose FedEx Overnight if the shipment is going to a FedEx Staffed Location?
  • Shipping During This Holiday Season
  • Reptile Shipping Guidelines
Live Arrival Insurance(2)
  • How do I file a claim?
  • Insurance Overview
Shipping Snakes(1)
  • Can I ship venomous or dangerous Reptiles through ReptilesExpress?
Testimonials(2)
  • Shipment to Puerto Rico
  • Emails Received from our Customers

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